Customer Testimonials

  Click to listen to a voice testimonial from Gary M. of Harbor Springs


“MacGregor is the first and only call we'll make for any plumbing and heating issues. They are always punctual, professional and have an all around great crew. Jim G. helped to not only get our furnace working properly again, but found and corrected potential safety hazards within our system. Explanations of the work were clear and options were given during the whole process. Thank you!”

– Ken T. of Petoskey


"By the way, your men are awesome. True professionals! You can quote me on that."

- Dave R. of Harbor Springs


"Thanks for the excellent service this winter!! This is the first time that we have left our house for an extended period and also the first time that MacGregor had winterized it. Thanks for making our winter worry free and for having everything ready and waiting when we returned!"

- Buzz and Linda J. of Harbor Springs



“Thanks Julie & Mike!  We love the new gas log set. It was on non-stop for 10 days!”

– Cynthia A. of Harbor Springs


“We woke up Monday morning to a house that was 50 degrees and falling. The furnace had failed sometime during the night and would not light the burner. I called MacGregor Plumbing & Heating and had a service technician (Joe H.) at the house by 8:30. Within 30 minutes of troubleshooting the issue, Joe had a new igniter and blower motor capacitor installed and we were up and running. Joe also did a complete inspection of the furnace and supporting systems and gave us a clean bill of health.

He did mention that the blower motor was starting to show signs of age and we may want to consider replacing it in the not to distant future. He even went so far as to work up an estimate for future reference. One thing that Joe did, which I was very appreciative of, was without asking, he slipped on a pair of waterproof booties as not to soil our floors. Gold star for that one Joe because you kept me out of hot water with my wife. Finally, Joe was the true professional in both appearance and knowledge.

He explained everything that he was doing and pointed out a few things that I could do on my own to save a few bucks and keep my furnace running as good as possible. I have used MacGregor Plumbing & Heating in the past and will continue to use them in the future. I highly recommend anyone looking for help in this area contact MacGregor and ask for Joe H. The furnace is running like a champ. Thanks again for the speedy response.”

–Robert T. of Harbor Springs


"John was very knowledgeable and professional. We also like the email confirmation with photo!."

- Sara W. Of Petoskey


“Your company is great!!! Thank you so much for all you do.”

– Hank G. Of Harbor Springs


"From the moment I called the Harbor Springs office, I was taken care of with the best service I’ve ever received. Thank you.”

– Diana K. of Cross Village


"Debbie – excellent first contact with the company, John G & Joe H – knowledgeable, professional and friendly. Keep up the good work!”

– Mike B. of Petoskey


"Thank you for the prompt service. It saved us, for we had company coming.”

– Sam M. of Petoskey


“Harry provided a thorough and responsive proposal and explained all the intricacies of heating and cooling our home. He fully understands the current product capabilities to integrate a best value and comfort capable system for a homeowner.”

– Gary T. of Harbor Springs


“Jim G. did a wonderful job keeping heat in our building when half of our boiler system went down. I was surprised that he took the time to sit down with me and explain the bill prior to actually getting the bill. His recommendations will be looked into after the winter season.”

– Kimberly S. of Charlevoix


“You are the ONLY company that answers your phones 24 hours a day. And beyond that, you're GREAT!”

– Jeanne



 





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