Sump Pump FAQ

For your safety, an extension cord should never be used. The dedicated outlet should be installed above the pump so it can be plugged directly into the outlet. Always unplug the sump pump before working on or near the pump.

The leading cause for sump pump to failure is usually a switching problem. Sometimes the pump can move inside the basin. This movement causes the float that operates the switch to lodge against its side. Debris can also be a factor by interfering with the action of the pump switch. It is important to make sure that your pump switch and float arm assembly move freely. The main thing to remember about sump pumps is that they don’t last forever…even if you never use them. Internal parts wear out and make them virtually useless when you need them most! MacGregor can test, maintain or replace any brand of sump pump. For flood prone areas and homes that get water seeping in on a regular basis you may want to consider a sump pump back up system. There are even non-electric systems that work in the case of a power failure.

Every 3-4 months. If the pump is used to dispose of water from a washing machine, the lint from the clothes can quickly clog the intake filter and cleaning may need to be done more frequently.

Install a screen to prevent the largest pieces from interfering with the sump pump.

To combat Mother Nature’s fury, it is highly recommended you purchase as much power as possible. More power means faster pumping and increased pumping capabilities to greater heights.